Cancellation & Rescheduling Policy

We understand that family life can be busy and occasionally plans need to change. We will always do our best to be flexible where possible.

Cancelling or Rescheduling Your Lesson

If you need to change a lesson, please provide at least 24 hours' notice.

Where 24 hours' notice is given, we will do our best to offer an alternative lesson time, subject to availability.

Lessons cancelled with less than 24 hours' notice, or missed without notice, will normally be charged and cannot be carried forward.

If We Need to Change Your Lesson

Occasionally, due to professional acting commitments, teaching responsibilities, illness or unforeseen circumstances, Donnaleigh may need to rearrange a scheduled lesson.

If this happens, you will be contacted as soon as possible and an alternative lesson time will always be offered.

Any lesson rearranged by The Drama Place will not be lost.

Running Late

If your child joins their lesson late, the lesson will still finish at the scheduled time, as another student may be booked immediately afterwards.

If The Drama Place is running late, your child will always receive their full lesson time.

Block Bookings

Lessons are booked and paid for in advance as a block, with a regular weekly time reserved specifically for your child.

Unused lessons cannot normally be refunded, but we will always try to accommodate reasonable requests to rearrange lessons when sufficient notice is provided.

Holidays & Planned Absences

If you know your child will be unavailable because of a holiday, school trip or other planned commitment, please let us know as early as possible.

Where possible, we will arrange an alternative session.

A Little Flexibility Goes Both Ways

The Drama Place is built around creating a supportive and personal experience for every family. We understand that occasionally life happens!

In return, we ask families to understand that Donnaleigh continues to work professionally alongside teaching and may occasionally need to rearrange a lesson.

We will always communicate changes as early as possible and make sure your child receives every lesson you have paid for.

Questions?

If you're ever unsure about a lesson or need to request a change, please get in touch and we'll be happy to help.